At our e-commerce site, we understand that sometimes circumstances change, and customers may need to cancel their orders. That’s why we offer a cancellation policy that allows customers to cancel their orders within 1 hour of placing them.

Here’s how our cancellation policy works:

Time Limit:

Customers have a window of 1 hour from the time of placing their order to request a cancellation. This ensures that customers have a reasonable opportunity to change their minds without causing disruption to the order fulfillment process.

Cancellation Fee:

In the event that a customer cancels their order within the specified time frame, a cancellation fee of 15% of the order value will be applied. This fee helps cover administrative costs associated with processing the cancellation and helps us maintain competitive pricing on our products.

Refund Process:

Once a cancellation request is received and processed, any payments made by the customer will be refunded in 5 to 7 working days in case of cancellation, minus the applicable cancellation fee. Refunds will be issued using the original payment method and may take a few business days to reflect in the customer’s account, depending on their bank or payment provider. Refund will be processed in 3 to 5 working days after the receipt of returned package.

Contacting Customer Support:

To request a cancellation, customers can reach out to our customer support team via email, phone, or live chat. Our dedicated support agents are available to assist with cancellations and any other inquiries customers may have.

Exceptions:

Please note that certain products or orders may be exempt from our cancellation policy, such as custom-made or personalized items, perishable goods, or orders that have already been shipped. Customers should review the terms and conditions of their specific order to determine if any exceptions apply.

Overall, our cancellation policy is designed to provide customers with flexibility while also ensuring that we can effectively manage order processing and fulfillment. We strive to make the cancellation process as seamless as possible for our customers while maintaining the integrity of our operations.